We Service It Right
4 Hour or less Response Time
We guarantee your copier will be operational 97% of the time.
If your equipment will be inoperable for more than 24 hours we will provide a loaner till your equipment is repaired at no charge.
Automatic Hardware and Software Upgrades
Factory Trained Technicians
Factory training and at our Factory Authorized Training Center
Techs with Laptops with service manual libraries.
Less down time for our customers.
Techs Rewarded for Customer Satisfaction.
Compensation not tied to reducing expenses
Every employee is empowered to offer suggestions where they may see a need of improvement.
Designed to improve customer satisfaction at all levels.
5-Year Performance Bond
Arizona Business Systems, Inc. guarantees that any equipment leased, or purchased, from us (new or reconditioned) will perform the same as delivered for five years from the date of installation, provided:
- it is kept under continual Maintenance Agreement with Arizona Business Systems, Inc.
- only authorized supplies are used
- The maximum recommended capacity is not exceeded by 10%.
If your equipment fails in its performance, Arizona Business Systems, Inc. agrees to replace it with a comparable or upgraded model.
Arizona Business Systems, Inc. will respond to all service calls within an average of 4 business hours from the time the call is received in our office, 8:00a.m. to 5:00p.m., Monday through Friday, excluding holidays. All technicians are factory trained and under continuous technical upgrading. We stock all needed parts and supplies in local inventory.
In the event that a given copier will be inoperable for more than 24 hours Arizona Business Systems, Inc. will make available a loaner machine for the convenience of those users.